At Giant Token (GTAN), we remain committed to building a transparent, secure, and user-focused ecosystem.
Over time, we have observed that some users mistakenly send BNB directly to the Giant Token smart contract address instead of transferring to a wallet or using the proper swap process.
In several instances, our team has gone the extra mile to investigate, recover, and refund such funds back to the rightful owners.
However, due to the increasing number of similar cases and the operational burden it creates, we are introducing an official Recovery Policy to ensure fairness, sustainability, and proper system usage.
⚠️ What You Should Know
Sending funds directly to a smart contract address (outside intended functions like swapping) is considered a user error and is not part of normal transaction flow.
To continue assisting users while discouraging repeated mistakes, the following policy will now apply:
🔁 Recovery Policy
1. Recovery is Possible (Within 72 Hours Only)
If you mistakenly send BNB (or other assets) to the Giant Token smart contract:
- You must report the issue within 72 hours (3 days) from the time of the transaction.
- All requests should be sent to:
refunds@gianttokens.org or by contacting our X (formerly known as Twitter) https://x.com/GiantToken
Any request made after 72 hours will not be eligible for recovery.
2. 20% Recovery Penalty
All successfully recovered funds will be subject to a 20% penalty fee.
- This means you will receive 80% of the recovered amount
- The 20% will serve as:
- A development and operational fee
- A measure to prevent abuse of this recovery privilege
3. Verification Process
All claims will go through a verification process to confirm ownership of the funds before any recovery is processed.
🚫 Why This Policy is Necessary
While we are committed to helping our community, repeated cases of avoidable mistakes:
- Strain development resources
- Delay critical ecosystem improvements
- Increase operational risks
This policy ensures that:
- Users become more careful with transactions
- The team can sustainably support genuine cases
- The ecosystem continues to grow efficiently
✅ Best Practices to Avoid This Issue
To prevent loss of funds:
- Always double-check wallet addresses before sending
- Avoid sending funds directly to a smart contract address
- Use the Giant Wallet or approved swap platforms for transactions
- Confirm the correct network and transaction method before approving
Final Note
We remain committed to protecting our community while maintaining the integrity and efficiency of the Giant Token ecosystem.
Please take extra care when making transactions.
Your security starts with your awareness.
Giant Token Team
Building Africa’s Leading Charity-Driven Blockchain Ecosystem
